Legal
Privacy Policy
Plain version: I collect what you give me so I can answer you and do the work. I never sell your information, and I never share your phone number or text-messaging consent with anyone for their own marketing.
Who we are
Ridgelight ("Ridgelight," "we," "us," or "I") is an AI consultancy operated by David Meléndez in the Dallas–Fort Worth area of Texas. Ridgelight builds websites, does local SEO and generative-engine optimization, and sets up AI systems for small businesses, including AI voice and text assistants that answer calls and messages. This policy covers ridgelight.ai and the phone calls, text messages, and emails you exchange with Ridgelight.
- Business
- Ridgelight, operated by David Meléndez
- david@ridgelight.ai
- Phone
- 646-684-5643
What we collect
- What you give us: your name, mobile number, email address, business details, and whatever you write in a form, text, email, or say on a call.
- Consent records: whether you agreed to receive texts or calls, the exact wording you agreed to, the date and time, and the IP address and browser your request came from. We keep this as proof of your choice.
- Messages and calls: the content of texts you exchange with us, and recordings and transcripts of calls handled by Ridgelight's AI assistant.
- Basic technical data: our hosting provider keeps standard server logs (such as IP address, browser type, and pages requested) for security and reliability.
ridgelight.ai does not use advertising cookies, tracking pixels, or third-party analytics.
How we use it
- To answer your inquiry, schedule calls, and follow up on what you asked about.
- To deliver and support work for clients, including project updates.
- If you opted in, to send occasional messages about Ridgelight's services, including its AI voice and text assistants.
- To keep records of consent and opt-outs, and to meet legal obligations.
- To keep the website and our systems secure.
Text messaging and your mobile number
If you opt in to text messages from Ridgelight, we use your mobile number only to send the messages described in our SMS Terms. You can opt out at any time by replying STOP. Reply HELP for help. Message frequency varies, and message and data rates may apply.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service or the phone and text provider that delivers our messages, is permitted. All other categories of sharing exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
Ridgelight's AI assistant
Ridgelight uses an AI assistant to answer and return some calls and texts. The assistant identifies itself as an AI at the start of a conversation, and you can ask to speak with David at any time. Calls handled by the assistant may be recorded and transcribed so we can follow up accurately and improve service; you'll be told when a call is recorded. Conversations are processed by the AI and telephone service providers we use, under their confidentiality and data-protection terms, and not to market anything to you on their behalf.
Who we share it with
We do not sell or rent your personal information. We share it only:
- With service providers who help us run the business (website hosting, phone and text-message delivery, AI processing, email, and scheduling), only as needed to provide those services to us.
- When the law requires it, such as a valid subpoena or court order, or to protect the rights and safety of you, us, or others.
- If the business changes hands, in which case this policy continues to apply to information collected under it.
How long we keep it
We keep inquiry and client information while we're working together and for a reasonable time afterward for records and taxes. We keep consent and opt-out records for at least five years after our last message to you, because they're our proof that we only contacted people who asked. Call recordings and transcripts are deleted once they're no longer needed for follow-up.
Your choices
- Texts: reply STOP to any message. You'll receive one confirmation, and then no more texts.
- Calls: tell us on a call, by text, or by email, and we'll stop calling.
- Your data: email david@ridgelight.ai to see, correct, or delete what we hold about you. We'll respond within 30 days. We may keep a record of an opt-out so we don't contact you again.
Security
We use reputable providers, encrypted connections, and private storage with limited access. No system is perfectly secure, but we collect only what we need and protect it accordingly.
Children
Ridgelight's services are for businesses and adults. We don't knowingly collect information from anyone under 18, and our text messages are intended for people 18 and older.
Changes
If we change this policy, we'll update the date at the top. If a change affects how we use your phone number or consent, we'll ask for your consent again before relying on it.
Contact
Questions about privacy: david@ridgelight.ai or 646-684-5643.